Christiaan Bekkers Help Center
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
- Standard shipping: 3-5 business days
- Express shipping: 1-2 business days
- International: 5-10 business days (customs may cause delays)
Can I track my order?
Yes, tracking information is emailed once your order ships. You can also check status in your account.
What if my package is delayed?
First check tracking, then contact us via the help form with your order number.
Returns & Exchanges
What’s your return policy?
- 30-day return window
- Items must be unworn with original packaging
- Return shipping paid by customer
How do I start a return?
- Log in to your account
- Select “Request Return”
- Follow the instructions
- Ship items back with tracking
Product Care
How should I care for my timepiece?
- Avoid water exposure unless water-resistant
- Clean with soft, dry cloth
- Store in provided case when not worn
What’s the warranty coverage?
All watches include:
- 2-year manufacturer’s warranty
- Coverage for manufacturing defects
- Does not cover accidental damage
Account Management
How do I reset my password?
Use the “Forgot Password” link on the login page. You’ll receive email instructions.
Can I update my shipping address?
Only if order hasn’t shipped. Contact us immediately via your account.
Payment Options
What payment methods do you accept?
- All major credit cards
- PayPal
- Apple Pay
- Google Pay
Is my payment secure?
Yes, we use industry-standard encryption and never store payment details.
International Orders
Are duties/taxes included?
No, international customers are responsible for all customs fees and import taxes.
Do you ship worldwide?
Yes, we ship to most countries. Some restrictions may apply.
Need More Help?
Visit our full Help Center for:
- Detailed product guides
- Warranty information
- Size recommendations
Policy Updates
All policies subject to change. Current versions always available on our website.